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Me So Hungry: Great Tasting Restaurant or Restaurant With Bad Taste?
In July 2017, Sarah Cattoor and her husband, Ryan Greening, were less than a month away from opening their new breakfast café in West Des Moines, Iowa.
December 31, 2018 | Bradley W. Brooks, Cara O. Peters, Steven M. Cox
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American Eagle and the Denim Hijab
American Eagle (AE) decided to test the waters and offer a denim hijab made with soft denim fabric in an indigo wash on its website in July 2017.
December 31, 2018 | Karen A. Berger, Ankita Singh
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The Charlotte Hornets: Resurrecting a Brand - Rescuing a Franchise
Building brand equity can be a demanding task even in the most ideal circumstances.
November 1, 2018 | Timothy E. Burson, William L. Sparks, Bradley W. Brooks
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Scooterino: Ride Sharing in Rome
Due to high traffic-density and lack of convenient and cost-effective modes of transportation in Rome, scooters provided an effective mode of transportation.
November 1, 2018 | Aruna Chandra, Sandeep Bhowmick, Ayoub Chaabi, Brien Smith
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New Balance: Fanning a Video Firestorm
In November 2016, Matthew LeBretton, vice president of public affairs for New Balance (NB) athletic shoes, publicly supported Donald Trump’s trade policies after a highly emotional presidential e
May 1, 2018 | Emily C. Poulton, Queens University of Charlotte
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The Miami Dolphins’ Offended Lineman: Richie Incognito vs Jonathan Martin
On October 28, 2013, offensive lineman Jonathan Martin went missing from the Miami Dolphins training facility after being the subject of a prank in the cafeteria at dinnertime.
May 1, 2018 | Zachary A. Lloyd, Ohio University
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Chobani: Managing Explosive Growth, Aggressive Competition and Threats to Product Quality
A product recall in the fall of 2013 sends Chobani, Inc. scrambling to fix the manufacturing problem, and address a flood of customer concerns.
February 15, 2018 | Xie, Y
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Barneys New York: A Case of “Shop and Frisk”
In late 2013, Barneys New York quickly found itself amidst scandal.
February 15, 2018 | Cellante, C.
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Starbucks Coffee Company: A New Logo for New Markets
Following a period of slow sales and rapid company change, Starbucks Coffee Company designed and launched a new logo to reflect the new direction of the company.
February 12, 2018 | Locasto, M.
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McDonald’s Corporation Social Media: McDonald’s Is Lovin’ It
McDonald’s is preparing for a nationwide launch of oatmeal and simultaneously ramping up its use of social media to promote the product.
February 12, 2018 | Idzik, K.
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Johnson & Johnson’s Strategy with Motrin: The Growing Pains of Social Media
Johnson & Johnson experienced the rapid spread of negative backlash through social media channels in response to an online Motrin advertisement.
February 12, 2018 | Eisele, K.
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Xerox Corporation: Developing a New Image
After an extensive study, Xerox decided to undergo a rebranding.
February 12, 2018 | Cooper, Sharita L.
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Macy’s Inc.: Redrafting the Brand Architecture
Macy’s controversial conversion of Chicago’s State Street Marshall Field’s Store is just one of many branding and customer loyalty challenges facing Macy’s Inc. today.
February 12, 2018 | Lamb, Amanda M.
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Burberry Group PLC: How Much Can a Company Really Control Its Brand? (A), (B)
In the early 2000s, Burberry experienced brand perception problems through counterfeiting.
February 2, 2018 | Ware, G.
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Target Corporation: Reputational Damage from a Massive Data Breach
On December 18, 2013, a specialty blog site released an article alleging that Target had fallen victim to a serious data breach, exposing forty million customers’ credit card information.
February 2, 2018 | Pribil, K.
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American Apparel: The Plus-Sized Problem
American Apparel, a multinational fashion retailer headquartered in Downtown Los Angeles, looked to target the plus-size clothing customer segment in an effort to grow its stagnant sales.
February 2, 2018 | Garg, P.
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Bank of America: The Death of an Intern
On August 15th 2013, Moritz Erhardt was found dead at his student housing.
February 2, 2018 | Gago, O.
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Kickstarter: Igniting Innovation and Sparking Controversy
Kickstarter, a brand leader in the crowdfunding market, is facing certain challenges as it negotiates the uncertain waters of competition.
February 2, 2018 | Arroyo, M.C.
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Progressive Insurance: Paying a Lawyer to Defend Your Sister’s Killer
Progressive Insurance faced a widespread public relations crisis when Matt Fisher took to his personal Tumblr site to post a scathing account of his family’s experience with the company who insur
February 2, 2018 | Heatherman, R.
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The Boeing Company: The Grounding of the 787 Dreamliner
On January 16, 2013, Boeing had its newest and most advanced aircraft, the 787 Dreamliner, grounded worldwide due to fires that started in the airplane's batteries.
February 2, 2018 | Carrillo, A.
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