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Developing Trust in the Housekeeping Staff at the Hilton St. Louis Airport
Kendall Meyer was frustrated.
January 1, 2017 | Eric Nelson, Matthew VanSchenkhof, Emily Westermier, Kendall Meyer
View Details
Do I Smell Weed? Making Sense of Employee Behavior at a Restaurant
This critical incident focuses on applying Karl Weick’s (1995) sensemaking theory to help students interpret perspectives in what occurs when a summer intern had to deal with an emerging situatio
January 1, 2017 | Eric Nelson, Matthew VanSchenkhof, Chad Brown, Jessica Cox
View Details
Technical Foul: Congratulating Michael Jordan
To celebrate the legendary basketball player Michael Jordan’s induction into the Basketball Hall of Fame, the grocery store chain Jewel-Osco was considering an advertisement in a commemorative ed
January 1, 2016 | Mike Schechter, Janell Kurtz
View Details
Tax Inversions: Maximizing Wealth by Going Abroad
This critical incident describes the merger and controversial tax inversion of U.S.-based Burger King and Canada-based Tim Hortons.
January 1, 2016 | Julio Rivas-Aguilar, Andrew Borchers
View Details
Radosta Oil: Back from the Brink
The press hinted at a possible hostile takeover, and Jerry Bailey knew his job was on the line. Bailey was keenly aware that things needed to change quickly.
January 1, 2016 | Lorin Walker, Matthew VanSchenkhof
View Details
Northstar Café: Food Cost Accounting
This case explores the vital relationship between the measurement of inventory and income for the restaurant Northstar Café.
January 1, 2016 | Lindsay Meermans, Rachel Wilson, Greg Heine
View Details
Groupon: Innovative Accounting Metrics for a New Business Model?
Groupon, Inc.’s growth had been spectacular, and in less than three years after its founding, it was ready to make its initial public offering (IPO).
January 1, 2016 | Jeffrey Miller, Jeffrey Strawser
View Details
Taking the Leap: Gary and Darla Become Entrepreneurs
Gary and Darla Beggs, after long, professional tenures in large corporations, decided to become business owners.
January 1, 2016 | Tony Tocco, Craig Sasse, Turner White
View Details
Food Fight: Law and Public Relations in Pizza Wars
This decision-oriented critical incident addresses potential legal and marketing conflicts in the restaurant industry based on claims of superior food or of inferior competitor products.
January 1, 2016 | Brad Reid, Andrew Borchers
View Details
Country Crock: Healthy Recipe Leaves Bad Taste in Consumers' Mouths
Country Crock spread (a butter substitute made by Unilever) had changed its recipe to meet increasing consumer pressures for healthy food products.
January 1, 2016 | Bradley Brooks, Steven Cox, Timothy E. Burson
View Details
The Colonel Crowther Foundation: Succession Planning in a Non-Profit Organization
This descriptive critical incident is based upon a real life situation encountered by the author.
January 1, 2016 | Robert G. Edmonds
View Details
“10 Things I Hate About . . .” Contract Breaches
The critical incident stems from a contract dispute between actor Evan Rachel Wood and film producer 10 Things I Hate, LLC, concerning the film 10 Things I Hate About Life.
January 1, 2016 | Jessica Magaldi
View Details
How to Get New Banks to Join the LIBOR Panel
“We cannot get new banks to join the LIBOR panel. This is unfortunate from my perspective.
January 1, 2016 | Marco Pagani, Elizabeth Grace, Asbjorn Osland
View Details
The Case of the Wayward College Dean: An Examination of Alleged Fraud
This descriptive critical incident describes the events and resulting tragic consequences of Dr.
January 1, 2016 | Kathy S. Pollock, Janet C. Papiernik
View Details
TrintMe: Perseverance a Friend or Enemy?
The idea for TrintMe was born at an alumni meeting in California when one of VS Joshi’s former classmates wondered why he had never asked her out while at College.
January 1, 2016 | Sarika Pruthi
View Details
Service Unbounded: A Contract Management Dilemma
Nathan O’Rourke’s simple service contract became complicated when the contractor he was responsible for chose to work beyond the scope of the contract.
January 1, 2015 | John Barczak, Elizabeth H. Jones, Scott Shindledecker
View Details
An Inventory Letter from Carter's to Kohl's--What Could Go Wrong?
Mr. Johnson had a highly valued business relationship with Mr. Elles.
January 1, 2015 | Jeffrey Miller, Jeffrey Strawser
View Details
The GoldieBox Video: Copyright Infringement or Fair Use?
GoldieBlox posted a video to its website that depicted young girls creating an elaborate and entertaining Rube Goldberg device.
January 1, 2015 | Jessica Magaldi
View Details
Seeing the Light or Tilting at Windmills? The Case of Richards-Townshend
As a result of complying with a request made of al law firms to investigate gender equity, by his Bar Association, Merle Richards obtains evidence that his firm’s environment may not be gender ne
January 1, 2015 | Keith Hunter, Monika Hudson, Karl Boedecker
View Details
After Hours
This critical incident describes a situation that a relatively new mid-level manager experienced in the workplace.
January 1, 2015 | Marley Hartman, Sondra Simpson
View Details

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