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Adidas AG: Kanye West and Corporate Brand Ambassadors
This case examines the termination of the nine-year partnership between Adidas AG and music artist Kanye West, following West’s antisemitic comments on social media.
December 11, 2023 | Carmolingo, T.
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Live National Entertainment: Music Industry Dominance and the Taylor Swift Ticket Debacle
Live Nation Entertainment, a major concert manager, promoter, and ticket agency, faces intense criticism from artists, fans, and regulators after mishandling Taylor Swift’s Eras Tour ticket presa
December 1, 2023 | DeLaMater, W.
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Tesla, Inc.: Managing Risk in the Autopilot Program
Electric automaker Tesla’s Autopilot technology aims to make driving safer and more convenient. Consumer misuse, however, and numerous vehicle collisions contradict Tesla’s goal.
June 27, 2022 | Pomazal, M.
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Peloton: Brand Damage from Holiday Advertising
In preparation for the holiday shopping season, Peloton, a home exercise equipment manufacturer and workout streaming service, created controversy with one of its advertisements in 2019.
March 17, 2021 | D’Entremont, A.; Ward, J.; O’Rourke, J. S. (editor)
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Goodyear Tire and Rubber Company: Corporate Policies on Politics and Free Speech
In August 2020 – in the midst of a hotly contested U.S. presidential election – Donald J.
March 17, 2021 | Gulati, N.; Meruelo, A.; O’Rourke, J. S. (editor)
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Condé Nast: Bon Appétit and Accusations of Discrimination
On June 10, 2020, the editor-in-chief of Conde Nast magazine Bon Appétit resigned amid allegations of racial discrimination.
March 17, 2021 | Hallberg, W.; Higginbotham, R.; O’Rourke, J. S. (editor)
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Walgreens Boots Alliance, Inc.: Retail Trade in Unregulated Dietary Supplements
Dietary supplements are a billion-dollar unregulated industry. Walgreens Boots Alliance earns millions in revenue each year in its retail pharmacies from the sale of such supplements.
December 31, 2019 | Ludwig, C.
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Global Genes: Communicating the Launch of Global Research Initiative Rare X
Global Genes, a patient advocacy group for the rare disease community, must plan for the launch and marketing of Rare X, a new data collection and analysis platform.
March 12, 2019 | Cameren, G. Ginty, M., O’Rourke, J. S. (editor)
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Chobani: Managing Explosive Growth, Aggressive Competition and Threats to Product Quality
A product recall in the fall of 2013 sends Chobani, Inc. scrambling to fix the manufacturing problem, and address a flood of customer concerns.
February 15, 2018 | Xie, Y
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Barneys New York: A Case of “Shop and Frisk”
In late 2013, Barneys New York quickly found itself amidst scandal.
February 15, 2018 | Cellante, C.
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Starbucks Coffee Company: A New Logo for New Markets
Following a period of slow sales and rapid company change, Starbucks Coffee Company designed and launched a new logo to reflect the new direction of the company.
February 12, 2018 | Locasto, M.
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American Apparel: The Plus-Sized Problem
American Apparel, a multinational fashion retailer headquartered in Downtown Los Angeles, looked to target the plus-size clothing customer segment in an effort to grow its stagnant sales.
February 2, 2018 | Garg, P.
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Bank of America: The Death of an Intern
On August 15th 2013, Moritz Erhardt was found dead at his student housing.
February 2, 2018 | Gago, O.
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Kickstarter: Igniting Innovation and Sparking Controversy
Kickstarter, a brand leader in the crowdfunding market, is facing certain challenges as it negotiates the uncertain waters of competition.
February 2, 2018 | Arroyo, M.C.
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Progressive Insurance: Paying a Lawyer to Defend Your Sister’s Killer
Progressive Insurance faced a widespread public relations crisis when Matt Fisher took to his personal Tumblr site to post a scathing account of his family’s experience with the company who insur
February 2, 2018 | Heatherman, R.
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The Boeing Company: The Grounding of the 787 Dreamliner
On January 16, 2013, Boeing had its newest and most advanced aircraft, the 787 Dreamliner, grounded worldwide due to fires that started in the airplane's batteries.
February 2, 2018 | Carrillo, A.
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Whole Foods Market, Inc.: Damage Control Over Product Mislabeling
On June 25, 2015, Whole Foods Market finds itself embroiled in controversy when the New York Department of Consumer Affairs releases a report alleging the company systematically overcharged on th
January 26, 2018 | Koehler, D.
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Spanx: Accusations of Product Risk
On January 20, 2014 The Huffington Post published an article about research into possible health risks associated with Spanx, the market-leading shapewear company.
January 26, 2018 | Buddig, J.
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Amazon.com, Inc.: Big Ideas in a Bruising Workplace
On August 15, 2015, The New York Times published the results of an investigation, entitled “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.” The article denounced a brutal working cul
January 22, 2018 | Choi, S.
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Apple Inc.: Data Privacy and a Request from the FBI
In the aftermath of the San Bernardino shooting in December 2015, Apple was required by a federal court order to assist the FBI in unlocking the primary suspect’s iPhone 5c.
January 17, 2018 | Bailey, C.
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