Scholarly Articles

This decision-based critical incident considers how Lourdes should deal with her combative but competent office manager Dixie.

This is the full preview of the Journal of Critical Incidents Winter 2023 issue. Individual cases with the associated teaching notes can be found by searching the case title.

In November of 2011, William James finally had time to reflect on the events of the past five years.

Ride-sharing giant Uber Technologies, Inc. has begun using algorithms to employ dynamic pricing strategies, popularly known as surge pricing.

A Norfolk Southern Railway train derailed in the small town of East Palestine, Ohio, releasing a large volume of hazard chemicals into the surrounding environment.

Live Nation Entertainment, a major concert manager, promoter, and ticket agency, faces intense criticism from artists, fans, and regulators after mishandling Taylor Swift’s Eras Tour ticket presa

This case examines attempts to unionize Dollar General Corporation, an important and growing U.S. retailer.

The conundrum of the Philippines’ public transportation has been a longstanding issue.

Amy Stowe, the newly appointed Chief Operating Officer of the nonprofit Clean Climate Coalition, found herself leading the communication and implementation of a full company reorganization prompt

This decision-based case discusses what strategic direction Aflac should take as it emerges from the worst of the global pandemic.

How do you change a large, hierarchical organization from within?

This is the full preview of the Journal of Case Studies Spring 2023 issue. Individual cases with the associated teaching notes can be found by searching the case title.

This case study focuses on the success of Felipe Lopez as the CEO of companies in a medium-sized city in Colombia.

The LMU College of Business Administration aims to “advance knowledge and develop business leaders with moral courage and creative confidence to be a force for good in the global community.” This

Shaun Mader discusses the role of trust in an organization and how to optimize it using an Optimal Trust Grid.

Airbnb hosts discriminate against potential guests through the use of profile pictures and names. Airbnb users are fighting back against this form of discrimination from some Airbnb hosts an

Customers and vendors alike are beginning to address the question of strict product liability as it pertains to an online marketplace such as Amazon LLC and the products sold on its platform

A fintech mortgage company, Better.com, recently positioned itself to go public. Investor momentum began to slow, however, largely because of Founder and CEO Vishal Garg’s

The social media platform, Facebook, has been accused of mishandling and disclosing private data from tens of millions of Facebook users by handing the data to Cambridge Analytica, a po