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This description-based critical incident focuses on the onboarding lessons associated with the British royal family and their business that can be applied to anyone entering a family that concurren
This decision-based critical incident describes how Operations Vice President Cody of Bigfoot Heating and Air should deal with Nate, his competent but overstepping customer service specialist.
Diegnau Farms was quickly approaching the renewal of a farm rental agreement.
Nick Oda was a marketing consultant hired by Momo Ltd, a lingerie manufacturer based in Tokyo, Japan.
This critical incident brings attention to the misalignment that often occurs between a business’s corporate social responsibility strategies and organizational leadership.
In the fall of 2020, the provost (chief academic officer) at Big Southern State University (BSSU) asked the heads of the three academic departments of the School of Music (SOM) to jointly compose a
The critical incident explores the complexities Jan, owner of JDD Rockway LLC, faced in navigating the challenging U.S. freight market post-COVID-19 pandemic.
After 21 years of service in law enforcement in Kansas City, Missouri, Stephanie Price was selected as the deputy chief of police for the city of Savannah, Georgia.
CEO Sundar Pichai transformed Google from a dream employer to one of nightmares. Google’s once vibrant culture became one where people were demotivated, filed grievances, and unionized.
Business instructors face significant challenges.
This case recounts the acquisition of Twitter by Elon Musk and the alleged federal human resource (HR) violations that occurred.
The purpose of this article was to analyze what is needed in organizational DEI policies to authentically engage American Black Women leaders.
The purpose of this study was to identify potential clusters of academic institutions and individuals who are advancing the writing and publication of cases within the Society of Case Research.
This brief summary updates readers on the Journal of Critical Incidents and the Society for Case Research
This critical incident is about a personnel issue facing the Greater Burlington YMCA’s (GBYMCA) Senior Director of Human Resources, Michele O’Day.
This decision-based critical incident considers how Lourdes should deal with her combative but competent office manager Dixie.
Engage your students with stories of resilience, strength and empowerment as told by direct selling women in Thailand.
Throughout the 20th century, federally subsidized superhighways and mortgage loan programs financed the flight of White residents out of industrial cities like Baltimore and into sprawling new su
Racial disparities in chronic diseases like hypertension and diabetes are exacerbated by an uneven distribution of social resources and a lack of trust that stems from the historical exploitation
How do you change a large, hierarchical organization from within?