Did the apple fall from the tree? Citizen Cider’s controversy

Authors
Nicole S. Morris, Karen Popovich
Region
North America
Topic
Ethics & Social Justice
Human Resources & Organizational Behavior
Strategy & General Management
Length
3 pages
Keywords
#social media
reputational crisis
employee culture
product promotion
Student Price
$4.00
Target Audience
Graduate Students
Undergraduate Students

Citizen Cider, a Vermont-based company, was known for its locally sourced and innovative ciders. In late 2023, they found themselves at the center of controversy. Allegations of a toxic and misogynistic workplace culture, coupled with backlash over an ill-conceived marketing campaign for its new beer line, led to a widespread local boycott. Responding to the situation, a local restaurant owner opted to remove the cider from the menu. The controversy gained traction when a viral video by a prominent local comedian highlighted employee grievances, further damaging Citizen Cider’s reputation. As the situation escalated, local news outlets began covering the controversy. In response, the company issued a Facebook post stating that the perspectives being shared were misinformed and did not accurately reflect the company’s values. Despite their efforts, the situation raised broader questions about corporate accountability, branding missteps, and the challenges of maintaining community trust during a public relations crisis.

Learning Outcomes

In completing this assignment, students should be able to: 

1. Evaluate the impact of a reputational crisis on the operations and long-term success of a small business. (LO 1) 

2. Examine the relationship (interplay) between organization reputation and conscious consumerism and its influence on purchasing behavior (LO 2). 

3. Assess ways that workplace culture can influence an organization’s reputation (LO 3). 

4. Critique organizational responses to reputational crises. (LO 4). 

5. Formulate an action plan to respond to the reputational crisis (LO 5).