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Transforming a Declining Shoe Retailer
Instructors can use this incident in multiple ways.
January 3, 2013 | Andrew Borchers
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Bye, Bye, Binance?
On November 23, 2023, the CEO of Binance, the world’s largest cryptocurrency exchange, Changpeng Zhao (CZ), resigned, pled guilty to running afoul of U.S.
March 19, 2025 | Caroline Chen
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“Don’t Cut Corners on Art” - Wizards of the Coast and its Generative AI Controversy
This critical incident highlights the use of generative AI in creative content industries and consumer reaction to the use of generative AI to create content.
March 19, 2025 | Mark Bender
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Ford Electric Vehicles: Traversing the Product Life Cycle
Jim Farley, Ford CEO, saw a difference in electric vehicle (EV) customers as the industry moved from early adopters to early majority.
March 19, 2025 | Steven Cox
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“Making Up” A New Generation: The #SephoraKids Trend Controversy
At the beginning of 2024, Sephora, a French luxury beauty retailer, had yet to react to social media posts from employees and shoppers complaining about the behavior of tweens in their US stores.
March 19, 2025 | Virginie Khare
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New York Dealerships Attempt to Pull the Plug on Ford’s EV Distribution Plan
Four New York Ford dealerships filed a lawsuit on November 29, 2022 to stop the Ford Motor Company from implementing its planned Model e certification program.
March 19, 2025 | Joyce Young
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Momo New York: Repositioning the Brand
Nick Oda was a marketing consultant hired by Momo Ltd, a lingerie manufacturer based in Tokyo, Japan.
March 19, 2025 | Nakato Hirakubo
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Two Degrees of Separation: Faculty Infighting at Big Southern State University
In the fall of 2020, the provost (chief academic officer) at Big Southern State University (BSSU) asked the heads of the three academic departments of the School of Music (SOM) to jointly compose a
March 19, 2025 | Brad Almond
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Success is Sweet – Dealing with Employee Misconduct, Not So Much
After 21 years of service in law enforcement in Kansas City, Missouri, Stephanie Price was selected as the deputy chief of police for the city of Savannah, Georgia.
March 19, 2025 | William Heisler
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Broken Code: The Changing Face of Employment at Google
CEO Sundar Pichai transformed Google from a dream employer to one of nightmares. Google’s once vibrant culture became one where people were demotivated, filed grievances, and unionized.
March 19, 2025 | Susan D. Steiner
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Lessons and Legacy of Arthur Andersen: Teaching Ethics in Business
This descriptive critical incident explores the perspective of Dean Larry DeBrock, the former dean of a top-ranked business school, who later became one of the first instructors of Business 101 aft
March 19, 2025 | Aimee Barbeau
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Save the Vino
This critical incident presents a business dilemma faced by Monarch Beverage, the largest beer and wine wholesaler in Indiana. Phil Terry, CEO, had just received official notification from E.
February 16, 2024 | Joyce A. Young
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Danger on Table Rock Lake
About 35 minutes after leaving its dock near Branson, Missouri, Ride the Ducks Stretch Duck 7, a modified World War II amphibious craft, began foundering and taking on water.
February 16, 2024 | Christine Ladwig
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Strike Three: First Republic Bank is Out
On May 1, 2023, First Republic Bank (FRC) failed, one week after it announced its first quarter earnings on April 24, 2023, and only a few weeks after the high-profile failures of Silicon Valley
February 16, 2024 | Caroline Chen
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Speculative, or just manipulative?
SeatGeek is a rapidly growing company in a dynamic, complex, and controversial industry.
February 15, 2024 | “Dutch” M. Kendall
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The Ransomware Case at Dish Network
On February 23rd, 2023, Dish Network CEO Carlson made two announcements on an earnings call: (1) the company improved net income from fiscal year 2021 to 2022 by $384 million, and (2) an “interna
February 15, 2024 | Christopher A. Craig
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Navigating Turbulence at the Continental Oil and Gas Association: Implementing a Plan
The Continental Oil and Gas Association represents a variety of organizations along the oil and gas supply chain.
February 15, 2024 | Stephanie Thomason
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Lithium Mining on Indigenous Land in Northern Ontario, Canada
The Ring of Fire is a 1,900 square mile mineral-rich region in remote Northern Ontario that is estimated to have lithium deposits worth billions.
February 13, 2024 | Dennis Yunes
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Embezzlement at the Country Club: A Breach of Trust
This critical incident describes the events and resulting consequences of fraud and embezzlement committed by Dale Endries, controller for Oneida Golf and Country Club (OGCC).
February 12, 2024 | Joy Pahl
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