Scholarly Articles

This decision-based critical incident describes Bob’s dilemma of what to do about Ralph, an underperforming employee of Lumber Supply Inc., who had just egregiously broken company policy; but who

This critical incident describes a situation in which Jane, a loyal McDonald’s drive-thru customer, was frustrated after finding out how little McDonald’s actually donates to their name-sake char

A group of probationary officers from the Civil Service training academy took part in a day-long trek in the Himalayas during the month of October.

The play “N*GGER WETB*CK CH*NK” had been performed in 44 states as a comedic critique of stereotypes and race.

Alicia Jones and Kevin Killian worked for Midwest Products. More than once, Alicia experienced Kevin putting his arm around her when talking to her.

To celebrate the legendary basketball player Michael Jordan’s induction into the Basketball Hall of Fame, the grocery store chain Jewel-Osco was considering an advertisement in a commemorative ed

This critical incident describes the merger and controversial tax inversion of U.S.-based Burger King and Canada-based Tim Hortons.

The press hinted at a possible hostile takeover, and Jerry Bailey knew his job was on the line. Bailey was keenly aware that things needed to change quickly.

This critical incident describes the social media response of some customers when they believed a Happy Meal’s Minion toy was saying the expletive, “What the f@#k?” In July of 2015, McDonald’s re

This critical incident can be used in a basic finance or personal finance class.

Memorial Hospital was part of a successful, for-profit, integrated healthcare organization. The hospital relied upon leases to finance equipment and real property.

This case explores the vital relationship between the measurement of inventory and income for the restaurant Northstar Café.

This decision-oriented critical incident describes Stacey Garrison’s personal dilemma of whether to candidly express her concerns about the human resource management practices of Lexi and Mark (o

Sylvia Wright, owner of a local Hallmark card shop, had just read a newspaper article announcing the closing of another location in a neighboring county.

Groupon, Inc.’s growth had been spectacular, and in less than three years after its founding, it was ready to make its initial public offering (IPO).

This decision-oriented critical incident addresses potential legal and marketing conflicts in the restaurant industry based on claims of superior food or of inferior competitor products.

The Fédération Internationale de Football Association (FIFA) focused on improvement of football (known as soccer in the U.S.) and organized international soccer competitions, including the World

This critical incident considers an English-only language controversy at City Market, Onion River Co-op, a grocery store and food co-op located in Burlington, Vermont.

This descriptive critical incident describes events which took place within the Philadelphia Police Department which resulted in a federal lawsuit for a hostile work environment.

John, a long-time board member at Midwestern Community Credit Union (MCCU), noted in one of his financial reviews that MCCU’s operating expense ratio was substantially higher than those of peer c