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How Can FIFA President Gianni Infantino Improve FIFA's Tarnished Image?
The Fédération Internationale de Football Association (FIFA) focused on improvement of football (known as soccer in the U.S.) and organized international soccer competitions, including the World
January 1, 2016 | Nanette Clinch, Marco Pagani, Asbjorn Osland
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English-Only Controversy at City Market Co-op
This critical incident considers an English-only language controversy at City Market, Onion River Co-op, a grocery store and food co-op located in Burlington, Vermont.
January 1, 2016 | Paul E. Olsen, Peter T. Kelly
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Domelights.com: An Examination of Who Is to Blame for a Hostile Work Environment
This descriptive critical incident describes events which took place within the Philadelphia Police Department which resulted in a federal lawsuit for a hostile work environment.
January 1, 2016 | Charles P. Wilson, Shirley A. Wilson, Harsh K. Luthar
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Kim Hamel and Her 90-Day Plan
This critical incident about a senior-ranking female in law enforcement focuses on a decision about whether to create a formal, 90-day plan during a career transition, or take things day-by-day a
January 1, 2016 | Dawn E. Chandler, Steven Cox
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Woman in the Eye of the Storm
A female African American attorney was mentally reviewing her performance over the last 30 months to determine if she was likely to be retained at her current law firm—or even if she wanted to st
January 1, 2016 | Monika Hudson
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Mylan and the EpiPen: Increased Access or Price Gouging?
In September of 2016, Heather Bresch, the Chief Executive Officer of Mylan, was called to testify before the House Oversight and Government Reform Committee, part of the U. S. Congress.
February 13, 2023 | Cara Peters, Winthrop University
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SKINNY PAYCHECK? LIVABLE WAGE ORDINANCE TESTS SOCIALLY RESPONSIBLE BUSINESS OWNER
This case discusses the fallout over an exemption to a city’s municipal livable wage ordinance (LWO) that was granted to The Skinny Pancake crepe restaurant after it was awarded a 5-year exclusiv
January 1, 2016 | Paul Olsen, Saint Michael’s College
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Intermezzo
If the night watchman at the Swedish sales office had been watching -- which he wasn't -- he would have noticed on two of the twenty three video screens a single, tall, athletic figure softly wal
June 15, 2015 | Renée Downey, Ph.D.
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ASPCS: An Animal's Best Friend?
Ed Stevenson was watching television one night with his grandmother when an advertisement for the American Society for the Prevention of Cruelty to Animals (ASPCA) appeared.
May 1, 2015 | Joe Thomas
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Emergency!! Or is it?
Every year approximately 800,000 people attempt suicide and 30,000 of those attempts are lethal, making suicide a widespread issue in our country (Giordano & Stichler, 2009).
May 1, 2015 | Kaitlyn Svagr
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Service Unbounded: A Contract Management Dilemma
Nathan O’Rourke’s simple service contract became complicated when the contractor he was responsible for chose to work beyond the scope of the contract.
January 1, 2015 | John Barczak, Elizabeth H. Jones, Scott Shindledecker
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Seeing the Light or Tilting at Windmills? The Case of Richards-Townshend
As a result of complying with a request made of al law firms to investigate gender equity, by his Bar Association, Merle Richards obtains evidence that his firm’s environment may not be gender ne
January 1, 2015 | Keith Hunter, Monika Hudson, Karl Boedecker
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After Hours
This critical incident describes a situation that a relatively new mid-level manager experienced in the workplace.
January 1, 2015 | Marley Hartman, Sondra Simpson
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Say It Isn't So Lady "O": A Sex Scandal at the Oprah Leadership Academy for Girls
This critical incident represents a real situation in which a well-known billionaire television executive, Oprah Winfrey was caught in the middle of a sex scandal at her beloved Leadership Academ
January 1, 2015 | Barbara Burgess-Wilkerson, Barbara K. Fuller, Nathaniel Frederick II
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A Community Unraveled: Police Shooting in Ferguson, MO
This decisive critical incident describes events which took place within the community of Ferguson, MO following the shooting of an unarmed African American teenager by a white policy officer tha
January 1, 2015 | Charles P. Wilson, Shirley A. Wilson
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OMG! He Said What? (A&E's Duck Dynasty Situation)
This incident deals with the controversial interview in GQ magazine with Phil Robertson, founder of West Monroe, Louisiana-based Duck Commander and family patriarch on A&E’s “Duck Dynasty” re
January 1, 2015 | Barbara Schuldt, Jeff Totten
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A Hijab Not Quite "The Look"
In June 2008, Heather Cooke interviewed Samantha Elauf for a position at Abercrombie & Fitch. Samantha was well dressed and wore a black hijab, a headscarf, to the interview.
January 1, 2015 | Claire L. McCarty, Ali Faith Dalkilic, Olca Surgevil
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Save the Whales? A Public Relations Crisis at Lego
This critical incident describes Greenpeace’s social media and direct-action campaign targeting Lego for its business relationship with Shell Oil.
January 1, 2015 | Paul E. Olsen
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The Language Barrier
This critical incident describes a discrimination issue between an employee at a retail store and an angry customer.
January 1, 2015 | Sondra Simpson
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Whose Back Do I Scratch?
Danielle O’Reilly was frustrated. She paid for a massage several weeks ago and was really looking forward to it.
January 1, 2015 | Eric Nelson, Denise Oas
View Details

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