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Authors: Héctor Manuel Villanueva Lendechy PhD., Ivonne Tapia Villagómez PhD. Universidad Iberoamericana Puebla

Decent work indicators for hotels in the magical town of Zacatlán de las Manzanas, Puebla, Mexico

The 17 Sustainable Development Goals of the 2030 Agenda of the United Nations (UN), is an ambitious plan to solve urgent global problems, which have been generated by a neoliberal capitalist system that promotes the depredation of natural resources, as well as economic and social inequality. While each of the Sustainable Development Goals has the same importance, goal number eight, which refers to decent work and economic growth, which was addressed in this research, limiting itself only to the issue of decent work, which is opposite precarious work, which we could refer to as a means used by employers to transfer risks and responsibilities to workers. Precarious work can be observed, for example, in triangular labor relations (outsourcing) or the lack of unions in organizations so that negotiations are carried out individually. The concept of decent work was built from the 87th Meeting of the International Labor Organization in 1999. The parameters of decent work are the following: 1. Work opportunities, 2. The idea of work in conditions of freedom, 3. Productive work, 4. The notion of fairness at work, 5. Social security, 6. Labor dignity. In relation to the above, decent work is not just an idea, it is a construct that is measured at the macro and micro level, there is even a world index of decent work with which different nations are compared. The research work carried out in this document is descriptive and mixed, and the variables are related to the decent work indicators recognized by the ILO. The sample units will be the hotels in the magical town of Zacatlán de las Manzanas, Puebla. The objective was to determine the working conditions of hotel SMEs in the magical town of Zacatlán de la Manzanas, Puebla; according to the decent work indicators to contribute to the knowledge of the hotel sector in Mexico. The technique used was the survey and the instrument was a digitized structured questionnaire sent to the informants electronically. The sampling method was simple probabilistic and the sample size was calculated using the formula for finite populations and the result was 30 hotels. The informants were the workers of each hotel, such as: maid, receptionist, bellboy, concierge, waiter, barman, cook, cook's assistant, garrotero, security and maintenance personnel, administrative staff and general manager. In the same vein, the results of the research offered data, with which proposals were generated to improve the working conditions of hotel workers, thus meeting the ideals of the Sustainable Development Goals of the Organization's 2030 agenda for the United Nations.