26th Annual IAJBS World Forum 2021
Ivonne Tapia Villagómez, Héctor Manuel Villanueva Lendechy.
Decent work indicators for hotels in the magical town of Zacatlán de la Manzanas, Puebla, México
Objective number eight, of the 17 Sustainable Development Goals of the 2030 Agenda of the United Nations (UN), refers to decent work and economic growth, which was addressed in this research, limiting itself only to the issue of work. decent, which is the opposite of precarious work, which we could refer to, as a means used by employers to transfer risks and responsibilities to workers. The research work carried out is descriptive and mixed, and the variables are related to the decent work indicators recognized by the ILO. The sample units are the hotels in the magical town of Zacatlán de las Manzanas, Puebla. The objective was to determine the working conditions of hotel SMEs in the magical town of Zacatlán de la Manzanas, Puebla; according to the decent work indicators to contribute to the knowledge of the hotel sector in Mexico. The technique used was the survey and the instrument was a digitized structured questionnaire sent to the informants electronically. The sampling method was simple probabilistic and the sample size was calculated using the formula for finite populations and the result was 30 hotels. The informants were the workers of each hotel, such as: maid, receptionist, bellboy, concierge, waiter, barman, cook, cook's assistant, garrotero, security and maintenance personnel, clerks and general manager. The results of the research offered data, with which proposals were generated to improve the working conditions of hotel workers.