Struggling to Hire a Mechanics Manager
This decision-based critical incident describes General Manager Craig Newtonberg’s inability to hire a successful mechanics department manager at Trucks Unlimited, LLC. Craig first hired an experienced manager named John with no mechanical experience. John’s lack of mechanical experience caused him to struggle to gain the respect and trust of the mechanics he was supervising and he was thus eventually transferred to sales. John was replaced by Jake, who was a long-time employee and the best mechanic in the department, but Jake lacked managerial experience. Despite being a highly respected mechanic, Jake’s lack of people-skills caused him to struggle as a manager. The two failed hires have caused Craig to become frustrated and to wonder how to proceed.
- Describe how expert power plays a role in leadership effectiveness
- Articulate how leadership prototype theory influences subordinate willingness to follow a leader
- Evaluate whether or not operations-related skills and abilities are transferable to common leadership tasks
- Comprehend how a lack of formal HRM practices in small, family-owned firms can lead to hiring mistakes