Primary File

News Corporation: Allegations of Phone Hacking

Griffiths, B., Murphy, P., and O’Rourke, J. S. (Editor)
February 12, 2018
North America
Strategy & General Management
18 pages
news, news corporation, crisis, Communications, scandal
Student Price: 
$4.00 (€3.75)
Average rating: 

By July 2011, News Corporation and one of its UK newspapers, News of the World, faced mounting pressure over revelations that it hacked into cellphone voice mails of crime victims, war widows, celebrities, government officials, and even members of the Royal Family. This case examines the events leading up to the peak of the crisis, as well as the communications that News Corporation undertook to address stakeholder concerns throughout the emergence and escalation of the scandal.

Learning Outcomes: 
  1. To explore the challenges of managing corporate communications in a closely-held company is run by a dominant executive;
  2. To examine how company culture affects corporate communications;
  3. To analyze crisis communications in a fast-moving environment with multiple stakeholders;
  4. To explore the volatility of business scandals and their effects on larger-scale operations and investments;
  5. To examine “gray areas” in legal and regulatory environments, and the extent to which they make companies vulnerable to poor business decisions;
  6. To consider the obligations a business has with respect to its community and stakeholders, particularly relating to societal norms like an expectation of personal privacy.