Case Study

Congrats, You Are the New COO — Now Implement a Re-Organization”: Planning for Change at a Nonprofit

Gregory C. Berka, Beth Z. Schneider, Allison S. Fine
July 11, 2023
North America
Operations, Human Resources & Organizational Behavior
11 pages
Lewin's Three Phase Model of Change, Hussain's Model of Change, change implementation, reorganization, nonprofit, change design, change planning
Student Price: 
$4.00 (€3.74)
Average rating: 

Amy Stowe, the newly appointed Chief Operating Officer of the nonprofit Clean Climate Coalition, found herself leading the communication and implementation of a full company reorganization prompted by the voluntary departure of a senior leader. She had never led such an effort, no one else on the team had experience with such an initiative, and there was only a week to assemble the entire plan. Although she felt overwhelmed, she also viewed this as an opportunity to impact the organization's culture and all its employees positively. Amy selected the Hussain et al. Model of Change (2018), which is an expansion of Lewin's Three Phase Model of Change (Lewin, 1947), as a guide to lay out an achievable plan and timeline while being cognizant of organizational constraints.

Learning Outcomes: 

In analyzing this case, students should be able to:
1. Identify and relate knowledge, skills, experience, and abilities of the decision-maker to leading a re-organization implementation change initiative.
2. Evaluate how employees' intrinsic motivations are associated with a re-organization and change initiative.
3. Identify how organizational capabilities or constraints can create opportunities or challenges associated with a change initiative.
4. Differentiate the risks and opportunities associated with organizational shifts in planning and implementing change.
5. Design a supported change plan for an organization using Hussain’s Model of Change (Hussain et al., 2018) to drive change successfully.