Components

7-Eleven, Inc.: The Fine Line between Franchise Independence and Interdependence
Hunt, T., Lee, C., Pekoske, C., O’Rourke, J. S. (Editor)
March 12, 2019
SKU:
BUS-005145 Region:
North America
Topic:
Strategy & General Management
Length:
9 pages
Keywords:
immigration, franchise, human rights violation, tension, parent company
Student Price:
$4.00 (€3.72)
Average rating:
0
In 2013, Immigration and Customs Enforcement raided 14 7-Eleven stores that subjected about 50 undocumented immigrants to negligent human rights violations. In 2018, ICE conducted a raid of separately owned franchises that resulted in 21 additional arrests. The franchises were held liable. How can tension be resolved between franchises and the parent company?
Learning Outcomes:
- To highlight the conflict that arises when a franchisor strives to maintain independence from its franchisees while providing a guiding framework for franchise management
- To explore the role of government involvement in business
- To encourage analysis of business strategy in handling internal and external communication
- To consider a company’s crisis management strategy in responding to a crisis
- To promote discussion surrounding the responsibility and role franchisors have to manage franchisees