Primary File

7-Eleven, Inc.: The Fine Line between Franchise Independence and Interdependence

Hunt, T., Lee, C., Pekoske, C., O’Rourke, J. S. (Editor)
March 12, 2019
North America
Strategy & General Management
9 pages
immigration, franchise, human rights violation, tension, parent company
Student Price: 
$4.00 (€3.7)
Average rating: 

In 2013, Immigration and Customs Enforcement raided 14 7-Eleven stores that subjected about 50 undocumented immigrants to negligent human rights violations. In 2018, ICE conducted a raid of separately owned franchises that resulted in 21 additional arrests. The franchises were held liable. How can tension be resolved between franchises and the parent company?

Learning Outcomes: 
  1. To highlight the conflict that arises when a franchisor strives to maintain independence from its franchisees while providing a guiding framework for franchise management
  2. To explore the role of government involvement in business
  3. To encourage analysis of business strategy in handling internal and external communication
  4. To consider a company’s crisis management strategy in responding to a crisis
  5. To promote discussion surrounding the responsibility and role franchisors have to manage franchisees