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On March 12th, 2019 U.S. District Attorney Andrew Lelling publicly announced indictments against 57 individuals, including actor Lori Loughlin and her husband fashion designer Mossimo Giannulli, for their roles in the nationwide conspiracy to...
About 35 minutes after leaving its dock near Branson, Missouri, Ride the Ducks Stretch Duck 7, a modified World War II amphibious craft, began foundering and taking on water. Steep waves and 65 mph winds from a derecho (inland hurricane) on...
SeatGeek is a rapidly growing company in a dynamic, complex, and controversial industry. Against this backdrop, this critical incident invites students to consider one practice that presents its own unique set of problems: speculative ticket...
On February 23rd, 2023, Dish Network CEO Carlson made two announcements on an earnings call: (1) the company improved net income from fiscal year 2021 to 2022 by $384 million, and (2) an “internal outage” occurred, leaving shareholders on the...
Joshua “Null” Moon wondered how a company that had signed a legally binding contract with his platform, Kiwi Farms, could suddenly cease all services. The email from Cloudflare announced it would no longer protect Kiwi Farms from cyber threats...
Nancy was a student who took an exam in her university’s Testing Center because she needed extended time and a distraction-free environment. After she took the exam, she discovered that students who took the exam in the classroom accessed...
The US Food and Drug Administration’s emergency use authorization of COVID-19 vaccines led J. R. Logan Hospital in March 2021 to be one of the first to mandate that all employees be vaccinated or else be terminated. Several hundred of its 8,000...
This critical incident is about Amir Shedyak, a supermarket Customer Service Leader, who was fired from Hannaford Supermarket by Store Manager Rolland Tessier for violating Hannaford’s safety policies. More specifically, Shedyak violated...
This critical incident centers on a university department chair facing an either-or personnel decision concerning two faculty members who are on annual renewable contracts. Both faculty members are strong performers who contribute to the...
In 2008, leaders at Columbine Health Systems (CHS) began to require its personal care providers to pass a written test, which they had not validated, to ensure job-readiness. Employees took the test, which adversely impacted four of the nine...