Better.com: Firing 900 Employees on a Zoom Call

Authors
Julia Flaga, Matt Greenwood, Jacqueline Sandner, James S. O'Rourke
Region
North America
Topic
Strategy & General Management
Operations
Human Resources & Organizational Behavior
Length
16 pages
Keywords
Mass Layoffs
Zoom Call Practices
Downsizing
Employee Communication
Copyright Holder
Eugene D. Fanning Center for Business Communication
Student Price
$4.00
Target Audience
Faculty/Researchers
Graduate Students
Undergraduate Students

A fintech mortgage company, Better.com, recently positioned itself to go public. Investor momentum began to slow, however, largely because of Founder and CEO Vishal Garg’s
multiple management misjudgments. When Garg fired a large number of people during a Zoom call, the company faced antagonism and backlash. Better.com’s public offering status, along with the fate of both current employees and the CEO are unknown.