Claudia Bitencourt, the Dean of the Unisinos Business School, has been working at Unisinos for 22 years. She served as the head of the graduate program in Business Administration from 2013-2017. She received her undergraduate degree from PUC-RS (Brazil) and her master’s and doctoral degrees from UFRGS (Brazil). She was a Visiting Researcher at the Universities of Queensland (2000, 2003), the University of Lisbon (2006), Texas Panamerican University (2009, 2011) and the Thunderbird School of Global Management (2009). Her area of interest is in Organizational Behavior, working mainly on the following themes: dynamic capabilities, organizational learning, and social innovation. She has published several academic articles and the following books: "Contemporary management of people" (2004 and 2010), “Competencies management and learning in organizations” (2005) and "On the track of competencies” (2013).