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Showing 1 - 10 of 414
January 8, 2020
According to the U.S. Department of Labor, nearly two million workers report being victims of workplace violence each year. This critical incident depicts Jared, the manager of an auto body shop, in a potentially violent situation with his employee...
January 8, 2020
This decision-based critical incident describes Karl Gibson’s worry about how to prevent theft and other fraud at International Retail, LLC (IR). Unfortunately, Karl has just caught his online salesperson, Larry Felding, stealing company inventory...
January 8, 2020
This critical incident deals with crisis management and stakeholder management at a large egg producing company that is in the throes of an emergency. To give a sense of the scale of the disruption, the firm is a top-five egg producer in the U.S...
January 8, 2020
In January 2009, Ed Huegel, owner of InsulTec, a small foam insulation installation company in Alta Vista, Iowa, needed to make a decision. Ed had owned InsulTec for nine years. During that time he had successfully grown the business, and had...
January 8, 2020
Mountainside State University was undertaking a large change project: the replacement of the Learning Management System (LMS) for the university. While the need for the LMS was endorsed by the university community, there was significant skepticism...
January 8, 2020
On September 10, 2017, as Hurricane Irma moved toward Florida, one Tesla owner with a 60wKh battery capacity phoned in to ask if Tesla would grant him the battery power equal to a 75wKh model. This owner knew that while the Tesla model he purchased...
January 8, 2020
The creation of YouTube in 2005 and development of Let’s Play videos transformed the video gaming experience. Instead of just playing games, gamers could watch videos of personalities playing and commenting on their favorite games. MasaeAnela, a...
January 8, 2020
The U.S. Coast Guard has enjoyed a generally positive working relationship with the government of the Bahamas for decades. As the primary responsible party for maritime search and rescue (SAR) within the Bahamian archipelagic zone per the Grey...
January 7, 2020
Suzie Young was the owner and manager of Young Consulting Inc., a small, marketing services company located in Tampa, Florida. The mission of Young Consulting was to attend to the promotion and advertising needs of small businesses in the area by...
January 7, 2020
The Norwegian team garnered 39 medals during the Winter 2018 Olympics, more than any other nation in Olympic history. In 2017, Shalane Flanagan led 11 of her teammates to make the Olympics in a traditionally individualized sport of elite running...