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Tyler Burch, Jason Cox
December 31, 2018
According to the U.S. Department of Labor, nearly two million workers report being victims of workplace violence each year. This critical incident depicts Jared, the manager of an auto body shop, in a potentially violent situation with his employee...
Neil Tocher, Tyler Burch, Dennis Krumwiede
January 1, 2017
This decision-based critical incident describes Robert’s dilemma of how to handle a conflict between Dave, a longtime employee of Madison Team Construction (MTC), and Dave’s supervisor John. The conflict emerged when John asked Dave how much MTC...
Nanette Clinch, Marco Pagani, Asbjorn Osland
January 1, 2016
The Fédération Internationale de Football Association (FIFA) focused on improvement of football (known as soccer in the U.S.) and organized international soccer competitions, including the World Cup. Gianni Infantino, a member of the United European...
Daniel Orne, Ph.D., Jim Joseph, Dennis O'Connor, Ph.D.
June 15, 2015
The Hora and Tempus Metaphor case is designed to stimulate thinking, demonstrate the sort of thinking that can be done on an object, provide a platform for considering the management of innovation in contemporary organizations, and demonstrate the...
Gabriele Lingenfelter, Abby Brooks
January 1, 2015
The critical incident asks students to define inventory and net realizable value of ice cream bars. The students are required to calculate the ending inventory value of the ice cream bars using allowable cost flow assumptions as well as the...
Eric Nelson, Denise Oas
January 1, 2015
Danielle O’Reilly was frustrated. She paid for a massage several weeks ago and was really looking forward to it. However, she had just been told that she was not going to get her massage and there was nothing she could do about it. Danielle refused...