Delivering Excellence: People Management at UrbanStems

Delivering Excellence: People Management at UrbanStems

UrbanStems Real Time Cases
January 28, 2019
SKU: RTC-384

Region of the world: North America
Topic: Mandatory Benefits, Contractors, Employees
Keywords: Real Time Case
Price: $11.00 | €0.00
Distributed by the Global Jesuit Case Series
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While "Customer experience trumps cost” is a compelling statement that may resonate with customers, the reality is that UrbanStems is constantly striving to improve financial metrics around courier delivery service while maintaining high levels of service.  How should UrbanStems weigh the trade-offs around hiring full time versus contracting couriers?

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