Real Time Cases
July 06, 2018
For CAVA, digital ordering makes CAVA’s food accessible to consumers short on time and ensures that CAVA stays competitive in the market. However, as Goldstrohm and Herrada discuss, digital ordering also challenges current operating standards and asks them to rethink customer experience through different touch points with the CAVA brand. In light of these challenges, how can CAVA increase the return from digital ordering revenues?