Training a Sales Staff with Different Levels of Proficiency

Training a Sales Staff with Different Levels of Proficiency

ShopKeep Real Time Cases
September 01, 2017
SKU: RTC-182

Region of the world: North America
Topic: Staff Training, Employee Training, Training Strategy, Skill Variation, Proficiency Variation
Keywords: Real Time Case
Price: $11.00 | €0.00
Distributed by the Global Jesuit Case Series
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ShopKeep opened their Portland office in June of 2014. Their agenda was to significantly extend their support and sales hours. ShopKeep currently employs roughly 65 employees at their Portland office; of that total, over one third of them are sales personnel. Zach Stein manages the sales team in the Portland office and he needs your help. Since the team includes experienced employees, re-located beginner employees, re-assigned employees, and brand new employees, all 25 members of his team are at a different level of proficiency.

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