Real Time Cases
September 01, 2017
SRP: This is a Situational Role Play At the end of 2014, ShopKeep assigned one of their top sales managers, Zach Stein, with the task of identifying a city to re-locate (and build) some of their sales and support staff. They knew that they wanted to extend their sales hours and offer customer service 24/7. After fine-tuning ShopKeep’s agenda, Zach narrowed his search down to seven major cities in the Pacific Standard Time Zone: Scottsdale, Las Vegas, Reno, San Diego, San Francisco, Seattle, and Portland. ShopKeep chose to develop an office in Portland; as of now, they relocated about one third of their sales staff and half of their support staff to that office (~65 total employees). Besides extended support and sales hours, what are the other benefits associated with having offices in both the PST and EST zones.