Cannonball!

Cannonball!

Sondra Simpson Journal of Critical Incidents
January 01, 2015
SKU: BUS-476

Region of the world: North America
Topic: Strategy & General Management
Keywords: management, performance management, PADIL decision making, conflict management, communication
Price: $4.00 | €0.00
0
No votes yet

Laura, area supervisor for a large swimming pool management company that dealt primarily with private community pools, received a call one night from the president of a homeowners’ association regarding its pool. Recently promoted that summer, Laura supervised nine pools and roughly seventy lifeguards. Midway through the summer season, things were good despite being understaffed for lifeguards. Then two guards used their company keys to access the pool after hours to allow themselves and a group of ten friends to swim. The president of the community’s homeowners’ association discovered the group sometime after 10 p.m. The police were not involved despite the trespassing violation as one of the girls lived in the community. Company policy stated that employees were allowed in the pool facilities only during their scheduled shifts. Their performance prior to this had been adequate, not outstanding. The president wanted immediate action. What should Laura do?

RELATED RESOURCES

Business
Business