Neil Tocher, Alexander R. Bolinger, William E. Stratton, Scott C. Tysor
Journal of Critical Incidents
January 01, 2015
This decision based critical incident describes Sam Cooper’s dilemma of whether to continue working at his family’s business where he had for ten years, or to instead accept an offer to become an assistant manager at a large retail company. The family business offered such advantages as enjoyable work, close customer relationships, flexible work hours, and the chance to finish college. However, staying with the family firm meant that Sam would likely have to accept his father’s quite informal approaches to managing the firm, which had frustrated Sam for quite some time. The job as assistant manager offered benefits including a career path with upward potential, a standard benefits package, and formal managerial practices but had drawbacks including long hours, frequent moves around the country, and probable curtailment of his college education. Sam, a married 36-year-old father of three, was left to make this critical career and family decision.