Gillian Stevens, Edwin Portugal
Journal of Critical Incidents
January 01, 2015
This critical incident takes place in the Philippine office of an engineering design consultancy whose parent company is British. The office is managed by expat UK managers and staffed with Filipino engineers. The incident is about a missed deadline that one of the managers has to deal with in the short-term as well as with the longer-term issues that the incident raises. The incident raises issues about culture, management style and personal communication.