“It is Just Not Enough”: The Tragedy of a Manufacturing Defect

“It is Just Not Enough”: The Tragedy of a Manufacturing Defect

John Monteleone , Tracy Couto Special Issue of the Journal of Case Studies with the Global Jesuit Case Series
June 01, 2018
SKU: BUS-00402

Region of the world: Latin & South America, North America
Topic: Strategy & General Management, Ethics & Social Justice
Page length: 9
Keywords: Supply-chain management, corporate culture, ethics
Price: $4.00 | €0.00
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Victaulic Company (“Victaulic”) is a privately-owned, third generation, American family business. The company makes mechanical pipe-fittings especially for heating and cooling systems. A contracted overseas producer constructed one of their products, but without notice to Victaulic, substituted cheaper materials that had the potential to fail under pressure. One of the faulty products cracked while a heating system was being tested. As a result, a worker was severely burned and died several days later. Joe Savage, Vice President of Finance, was tasked to work with the insurance company to ensure a fair payment, which had previously attempted to minimize claims. Savage met the family and their lawyers in person to admit the company’s responsibility in the accident, apologize, and negotiate a fair payment. Afterwards, based on a recognition that the initial settlement was “just not enough,” the owners and management of the firm had to decide whether to give additional compensation.