To Yelp or Not to Yelp: Defamation in Cyberspace
This decision-based critical incident could be used in an introduction to business law, business ethics, marketing (social media) or introduction to information systems course at the undergraduate level.
In completing this assignment, students should be able to:
1. Differentiate between the torts of libel (defamation), slander (defamation), false light and intentional infliction of emotional distress, and evaluate if the torts apply in an online review case
2. Judge if content in an online review would result in civil liability for the poster
3. Determine how Section 230 of the Communication Decency Act protects crowd-sourced review forums like Yelp
4. Examine a crowd-sourced review forum’s legal and ethical obligations with regard to posting online reviews