Part A Info
Part B Info
Sony Corporation: The PlayStation Network Crash (A) and (B)
Do, S., Hsu, J., and O’Rourke, J.S. (Editor)
February 12, 2018
Strategy & General Management
damages, hacked, fallen stock prices, personal information, credit card data
The date was April 30, 2011 and Sony shares had just fallen by more than 5% on the Tokyo Stock Exchange. The corporation was suffering through a chaotic time period in its gaming division. Hackers had invaded the PlayStation Network roughly two weeks earlier. They crippled the network and gained access to personal information, including credit card data, for roughly 77 million users. How can Sony resolve this dire situation and patch up the damage that has been done?