Service Resource Planning: Delivery Opportunity Assessment

Anthony's Coal Fired Pizza
Student Price: 
$11.00 (€9.76)
Area of Study: 
North America
Hospitality Management, Restaurant Management, Competition, Services Management, strategy, ROI, Cost Benefit Analysis, Quantitative, DMAIC, DMADV
Distributed by the Global Jesuit Case Series
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President Patrick Marzano has been faced with the question of Anthony’s hard stance on no deliveries. There is a lot of responsibility when it comes to delivery (e.g., vehicles, insurance, pre-vetting/recruitment...etc.), especially taking into account that Anthony’s is a growing, centrally owned, national chain. Marzano mentions that the main issue is the food quality. The food is meant to be eaten fresh out of the oven, which makes transport and delivery time a challenge. Ultimately, Anthony’s wants to remain competitive as they grow. Are deliveries the solution?

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