Components

Primary File
Part B
Abstract
Abstract

The San Francisco Zoo: When Exhibits Attack

Pinnick, S., Pisani, L., and O’Rourke, J. S. (Editor)
February 15, 2018
SKU:
BUS-004130
Region: 
North America
Topic: 
Strategy & General Management
Student Price: 
$4.00
On December 25, 2007, a tiger managed to escape its enclosure at the San Francisco Zoo and attack zoo visitors, killing one and injuring two others, before it was shot and killed by police officers. Management must decide how to address the public after the crisis. Beyond this, they must ensure that they meet proper safety requirements and have effective controls in place to handle crises. Also, they must deal with the injured persons. (A) Case, 6 pp. (B) Case, 3 pp. Case #09-03. (2009)