The Missed Deadline: Whose Problem Is It?
Gillian Stevens, Edwin Portugal
January 1, 2015
Strategy & General Management
Human behavior, leadership, management style, cross-culture
Journal of Critical Incidents
This critical incident takes place in the Philippine office of an engineering design consultancy whose parent company is British. The office is managed by expat UK managers and staffed with Filipino engineers. The incident is about a missed deadline that one of the managers has to deal with in the short-term as well as with the longer-term issues that the incident raises. The incident raises issues about culture, management style and personal communication.