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Mattel, Inc.: Lead Contamination in Chinese-Manufactured Toys

Vahrenwald, J. and O’Rourke, J. S. (Editor)
February 12, 2018
SKU:
BUS-004113
Region: 
Asia - Pacific
Topic: 
Strategy & General Management
Length: 
11 pages
Keywords: 
incident, recall, lead paint, informing customers, media
Student Price: 
$4.00 (€3.52)
Average rating: 
0
In July 2007, a European toy retailer discovered lead paint on a Mattel toy manufactured in China. The incident forced Mattel to shut down production at the plant responsible for making the toy and issue a recall of nearly 1.5 million toys contaminated with lead paint. Just weeks later, Mattel was forced to issue a second recall of Chinese-manufactured toys, this time involving over 18 million toys. The Chinese contractors that manufactured the recalled toys were among Mattel’s most trusted. Both manufacturers, however, used paint from suppliers that Mattel had not certified as safe. In addressing the backlash that the recalls caused, Mattel was faced with the task of informing customers and notifying the media about the recalls. Finally, Mattel must weigh the costs and benefits of manufacturing in China. 11 pp. Case # 08-09 (2008)