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Managing in Fear: Handling Hostile Employees

Tyler Burch, Jason Cox
December 31, 2018
SKU:
BUS-004869
Region: 
North America
Topic: 
Human Resources
Length: 
2pages
Keywords: 
workplace violence, reactive aggression, instant aggression model, angry employees, fear
Student Price: 
$4.00
According to the U.S. Department of Labor, nearly two million workers report being victims of workplace violence each year. This critical incident depicts Jared, the manager of an auto body shop, in a potentially violent situation with his employee, Alex. The decision point of this incident ensued when Jared was threatened with immediate bodily harm by Alex after Jared instructed Alex to redo some of his auto body work. Jared had heard complaints and rumors of Alex being a violent person, but he had never experienced it firsthand until this incident. Fear, personal safety, and saving face with employees all complicated the immediate decision Jared now had to make. How should he respond in this situation?