Managing in Fear: Handling Hostile Employees
Tyler Burch, Jason Cox
December 31, 2018
workplace violence, reactive aggression, instant aggression model, angry employees, fear
Journal of Critical Incidents
According to the U.S. Department of Labor, nearly two million workers report being victims of workplace violence each year. This critical incident depicts Jared, the manager of an auto body shop, in a potentially violent situation with his employee, Alex. The decision point of this incident ensued when Jared was threatened with immediate bodily harm by Alex after Jared instructed Alex to redo some of his auto body work. Jared had heard complaints and rumors of Alex being a violent person, but he had never experienced it firsthand until this incident. Fear, personal safety, and saving face with employees all complicated the immediate decision Jared now had to make. How should he respond in this situation?