Primary File Info
DHL: Closing Operations in the United States
Herrman, R., Nowak, J., and O’Rourke, J.S. (Editor)
February 12, 2018
Strategy & General Management
Operations, international customers, business decision, Customers, strategic planning
On November 10, 2008, DHL announced that it would shut down the operations of its domestic shipping services in the United States. DHL must now communicate to its U.S. and international customers the implications of this business decision and how DHL will be able to continue to serve the needs of its customers.