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DHL: Closing Operations in the United States

Herrman, R., Nowak, J., and O’Rourke, J.S. (Editor)
February 12, 2018
SKU:
BUS-004100
Region: 
North America
Topic: 
Strategy & General Management
Length: 
7 pages
Keywords: 
Operations, international customers, business decision, Customers, strategic planning
Student Price: 
$4.00 (€3.58)
Average rating: 
0
On November 10, 2008, DHL announced that it would shut down the operations of its domestic shipping services in the United States. DHL must now communicate to its U.S. and international customers the implications of this business decision and how DHL will be able to continue to serve the needs of its customers.

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