Delivering Excellence: People Management at UrbanStems

UrbanStems
SKU:
RTC-005018
Student Price: 
$11.00
Area of Study: 
Business
Region: 
North America
Keywords: 
Mandatory Benefits, Contractors, Employees
Distributed by the Global Jesuit Case Series

While "Customer experience trumps cost” is a compelling statement that may resonate with customers, the reality is that UrbanStems is constantly striving to improve financial metrics around courier delivery service while maintaining high levels of service. 

How should UrbanStems weigh the trade-offs around hiring full time versus contracting couriers?

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