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Abstract
Abstract

Carat USA: An E-mail Gaffe and Reputational Furor

Husack, D., Knoblauch, K., Schwarber, C., and O’Rourke, J.S. (Editor)
February 12, 2018
SKU:
BUS-004102
Region: 
North America
Topic: 
Strategy & General Management
Length: 
9 pages
Keywords: 
implementing, Process, restructuring plan, HR, human resource, human resource executive
Student Price: 
$4.00

As Carat USA was in the process of implementing a restructuring plan, a top HR executive accidentally forwarded the communication plan to the entire company via e-mail. The confidential document included the firm’s messages to employees, clients, vendors and other stakeholders. How can Carat USA recover from the mistake and restore its reputation?