Primary File Info
Amazon.com, Inc.: Big Ideas in a Bruising Workplace
Choi, S., Li, H., O’Rourke, J. S. (editor)
January 22, 2018
Strategy & General Management, Marketing & Sales, Human Resources & Organizational Behavior
2008, corporate culture, employee relations, Technology, workplace culture
On August 15, 2015, The New York Times published the results of an investigation, entitled “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.” The article denounced a brutal working culture at Amazon.com. Having consistently outperformed its competitors, Amazon is now recognized as the most valuable retailer in the United States, enjoying the biggest market capitalization in its industry. Against the background of Amazon’s impressive business expansion, this case examines the relationship between a growing social discontent toward Amazon and an aggressive corporate culture long favored by the company.